Wednesday, February 3, 2010

LoL Community Site Login Issues (How to Fix)

LoL Community Site Login Issues (How to Fix) : League of Legends
A number of our players ran into issues that prevented them from logging into the community site and forums. We are still working on fixing this bug, but while we work on it, we wanted to let people login to the forums.

Q: What is affected?
A: This only affects forum login, players can login to the game and play normally.

Q: Who is affected?
A: Only some people are having issues logging into the community site and forums, most can login and post normally.

Q: How do I know if I’m affected?
A: If you receive an error that says “Your account does not have a summoner” or “Password and Account Name combination not recognized” when trying to login to the community site here.

Q: What do I do if I’m affected?
A: You can continue to play the game if you like (your PvP.net login should work). If you want to login to the forums you can e-mail support@riotgames.com to reset your password.

Q: Why can’t I reset my password the normal way?
A: Unfortunately the same bug has affected the security questions, meaning it won’t recognize your security answers as correct.

Q: Is my information/password secure?
A: Yes. Right now it’s a bit too secure actually. We hash your password and the bug is with comparing what you entered with what is stored.

Q: When will this be fixed?
A: We’ve got our top men on this, and we’ll post an update as soon as we have a fix. In the meantime, most of you won’t be affected, if you are, you can keep playing, and e-mail support@riotgames.com.

Q: How long will it take to reset my password?
A: We are dealing with a number of requests, so please be patient with us. We will reset the passwords as quickly as we can.

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League of Legends is a DBG (DotA Based Game) created by Riot Games.